At Ariana Marketplace, we take your privacy seriously. This policy explains how we collect, use, and protect your personal information when you use our services to send food packages to your family in Afghanistan.

📋 Quick Summary

• ✅ We collect only what's necessary to process your orders
• ✅ We never sell your personal information
• ✅ Your payment data is handled by secure payment providers
• ✅ We comply with EU GDPR regulations
• ✅ You can request deletion of your data anytime

1️⃣ Information We Collect

When you place an order, we collect:

• 📧 Contact information: Your name, email address, phone number
• 📍 Delivery address: Your family's full address in Afghanistan (city, district, landmark)
• 💳 Payment information: Processed securely by Shopify Payments, PayPal, or Stripe – we never store your card details
• 🖥️ Technical data: IP address, browser type, device information (for website optimization)
• 📝 Order history: What you've purchased and delivery status

2️⃣ How We Use Your Information

• ✅ To process your orders – Packing and delivering to Afghanistan
• ✅ To communicate with you – Order confirmations, delivery updates, and customer support
• ✅ To improve our services – Analyzing how customers use our website
• ✅ To comply with legal obligations – Tax and accounting requirements
• ✅ With your consent – Marketing emails (you can opt out anytime)

3️⃣ Do We Share Your Information?

We share your information only when necessary to fulfill your order:

• 🚚 Delivery partners in Afghanistan: We share your family's address and phone number with our trusted local delivery partners to ensure successful delivery.
• 💳 Payment processors: Shopify Payments, PayPal – they handle your payment securely.
• 📦 Shopify platform: Your data is stored on Shopify's secure servers.
• ⚖️ Legal requirements: If required by law or to protect our rights.

We never sell your personal information to third parties.

4️⃣ Data Storage & Security

• 🔒 Secure servers: Your data is stored on Shopify's PCI-DSS compliant servers.
• 🔐 Encryption: 128-bit SSL encryption for all data transmission.
• 🌍 Data location: Stored in the EU and United States (Shopify's infrastructure).
• ⏱️ Retention: We keep your data for as long as needed for legal and accounting purposes (usually 7 years for EU tax requirements).

5️⃣ Your Rights Under GDPR

As a customer in the EU, you have the following rights:

• ✅ Right to access: Request a copy of your personal data.
• ✅ Right to rectification: Correct inaccurate information.
• ✅ Right to erasure: Request deletion of your data (subject to legal requirements).
• ✅ Right to restrict processing: Limit how we use your data.
• ✅ Right to data portability: Receive your data in a machine-readable format.
• ✅ Right to object: Opt out of marketing communications.

To exercise these rights, email us at privacy@arianamarketplace.com

6️⃣ Cookies

Our website uses cookies to:

• 🍪 Keep items in your cart while you shop
• 📊 Analyze how visitors use our site (Google Analytics)
• 🌐 Remember your language and currency preferences

You can disable cookies in your browser settings, but this may affect your shopping experience.

7️⃣ Children's Privacy

Our services are intended for adults (18+). We do not knowingly collect information from children under 16. If you believe a child has provided us with personal data, please contact us immediately.

8️⃣ Changes to This Policy

We may update this Privacy Policy occasionally. We will notify you of any significant changes by posting the new policy on this page with an updated date.

❓ Questions About Your Privacy?

Our Data Protection Officer is here to help:

📧 privacy@arianamarketplace.com

📞 +43 650 9809966

Vienna, Austria (EU)

Ariana Marketplace – From Europe to Afghan Homes, With Love

Compliant with EU General Data Protection Regulation (GDPR)