FAQ
❓ Frequently Asked Questions
Everything you need to know about ordering from Ariana Marketplace
🛒 1. How do I place an order?
Simply browse our products, add items to your cart, and proceed to checkout. You'll need to provide your family's full address in Afghanistan.
💳 2. What payment methods do you accept?
We accept Visa, Mastercard, PayPal, and SEPA bank transfers for EU customers. All payments are 100% secure.
🚚 3. How long does delivery take?
- We currently deliver to Kabul, Kunduz, Takhar, and Baghlan
- Delivery times: 3–5 days (Kabul), 2–3 days (Kunduz, Takhar, and Baghlan)
💰 4. How much does shipping cost?
Kunduz, Takhar, Baghlan: €5 (free over €100) Kabul : €10 (free over €100) |
📦 5. Can I track my order?
Yes! After shipping, you'll receive a tracking number and a photo confirmation when your family receives the package.
🌍 6. Do you deliver to all provinces in Afghanistan?
We deliver to all major cities and provinces. Contact us for remote areas.
✅ 7. How do you ensure product quality?
All products are checked before shipping. We guarantee at least 6 months expiry date and fresh quality.
🔄 8. What if my family doesn't receive the package?
We work with trusted delivery partners. In case of issues, we refund or reship your order.
📞 9. How can I contact support?
Email: info@arianamarketplace.com | WhatsApp: +43 650 9809966 | Live chat on our website.
🎁 10. Do you offer bulk or family packages?
Yes! Check our "Family Packages" section for special discounts on bulk orders.