📞 Contact Us
We're here to help! Reach out anytime – we usually respond within 2 hours.
Call / WhatsApp
+43 650 9809966
Mon–Fri, 9:00–17:00 (Vienna time)
✉️ Email
info@arianamarketplace.com
We reply within 2 hours
💬 Live Chat
Available on our website
Click the chat bubble at the bottom right
Quick Answers:
Find quick answers to common questions about orders and delivery.
🛒 How do I place an order?
Answer question 1
Simply browse our products, add items to your cart, and proceed to checkout. You'll need to provide your family's full address in Afghanistan.
💳 What payment methods do you accept?
Answer question
We accept Visa, Mastercard, PayPal, and SEPA bank transfers for EU customers. All payments are 100% secure.
🚚 How long does delivery take?
Answer question
Kunduz, Takhar, Baghlan: 2-3 Business days | Kabul, Badakhshan, Parwan, Bamyan: 3-5 business days | Mazar, Samangan, Sari Pul, Jawzjan: 3-5 Business days | Herat, Kandahar Jalalabad: 5-7 days | Other provinces: 7-10 days.
💰 How much does shipping cost?
Answer question
Kunduz, Takhar, Baghlan: €5 (free over €100) Kabul, Badakhshan, Parwan: €10 (free over €100) | Herat/Mazar/Kandahar: €15 | Other provinces: €20.
🌍 Do you deliver to all provinces in Afghanistan?
Answer question
We deliver to all major cities and provinces. Contact us for remote areas.
🎁 Do you offer bulk or family packages?
Answer question
Yes! Check our "Family Packages" section for special discounts on bulk orders.